Terms of service

TERMS OF SERVICE

Cortivas Global LLC

https://shopcortivas.com

Effective Date: May 20, 2026

IMPORTANT: These Terms of Service constitute a legally binding agreement. By accessing or using this website, you agree to be bound by all terms, conditions, and disclaimers contained herein. If you do not accept these terms, you must not use this website or purchase products from Cortivas Global LLC.

1. DEFINITIONS AND INTERPRETATION

The following terms, when used in these Terms of Service, shall have the meanings set forth below. Capitalized terms not defined herein shall have the meanings ascribed to them in our Privacy Policy, Return Policy, or other referenced policies.

  • "Website" refers to https://shopcortivas.com and all subdomains, pages, content, and services accessed therein, including but not limited to the shopping cart, product pages, customer account portals, order history, and payment processing interfaces.
  • "Products" or "Goods" refers to all jewelry items listed for sale on the Website, including necklaces, earrings, rings, anklets, bracelets, and related accessories, whether new, refurbished, or clearance inventory.
  • "Services" refers to all non-physical offerings provided through the Website, including customer support, order tracking, returns processing, warranty information, and dispute resolution.
  • "User," "you," or "Customer" refers to any individual or entity that accesses the Website or purchases Products, regardless of whether an account is created or whether purchase is completed as a guest.
  • "Company," "we," "us," or "our" refers to Cortivas Global LLC, a Wyoming limited liability company, with principal place of business at 30 N Gould St, Sheridan, WY 82801, United States.
  • "Order" means a confirmed purchase transaction, initiated by the Customer through the Website's checkout process and completed upon payment authorization.
  • "Payment Method" refers to any credit card, debit card, digital wallet, bank transfer, or other payment mechanism accepted by the Company through its payment processors, including Stripe, ACH, wire transfer, and similar authorized channels.
  • "Personal Information" means any data that directly or indirectly identifies an individual, including name, email address, billing address, shipping address, phone number, payment card information, and order history, as further defined in our Privacy Policy.
  • "Intellectual Property" refers to all patents, trademarks, trade secrets, copyrights, and any other proprietary rights owned or controlled by the Company or its licensors, including Website design, product photography, descriptions, logos, color schemes, and content.

2. WEBSITE ACCESS AND USE

2.1 Grant of License

The Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for the purpose of browsing, purchasing Products, and receiving Services, in accordance with these Terms of Service and all applicable laws. This license does not include the right to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, or materials obtained from the Website.

2.2 Eligibility

By using the Website, you represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction), possess legal capacity to enter into binding contracts, and have the authority to act on behalf of any entity on whose behalf you use the Website. If you are under 18, you may not use the Website without parental or guardian consent and supervision. We reserve the right to request proof of age or identity at any time.

2.3 Account Creation and Responsibility

If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials, password, and any associated account information. You agree not to share your account credentials with any third party and to notify the Company immediately of any unauthorized access or use. You are fully responsible for all activities conducted through your account, including all orders placed, payments made, and information submitted, whether or not authorized by you. The Company is not responsible for any loss or damage resulting from your failure to maintain account security.

2.4 Prohibited Uses

You agree not to use the Website for any illegal, unlawful, or fraudulent purpose, or in any way that violates these Terms of Service or infringes upon the rights of others. Specifically, you agree NOT to:

  • Engage in any form of fraud, deception, forgery, impersonation, or misrepresentation in connection with your use of the Website, including false identity creation, age misrepresentation, or false claims about product eligibility.
  • Use the Website to transmit viruses, malware, worms, or any other harmful code designed to damage, interfere with, or disrupt the Website, its functionality, servers, networks, or any connected systems.
  • Attempt to gain unauthorized access to any restricted areas of the Website, server, or database through hacking, password guessing, brute force attacks, SQL injection, or other unauthorized means.
  • Scrape, crawl, spider, or automatically extract data from the Website without prior written authorization, including product information, pricing, customer data, or metadata.
  • Engage in any form of payment fraud, including chargebacks, credit card fraud, identity theft, or unauthorized payment method use.
  • Harass, threaten, defame, abuse, or intimidate any Company employee, customer, or third party through the Website.
  • Post, upload, or transmit any copyrighted material, trademark-protected content, or intellectual property belonging to others without proper authorization.
  • Interfere with or disrupt the normal operation of the Website or any systems or networks connected to it.
  • Conduct any activity that the Company, in its sole discretion, deems inappropriate, harmful, illegal, or damaging to the integrity of the Website or the business of Cortivas Global LLC.

3. PRODUCT INFORMATION AND AVAILABILITY

3.1 Product Descriptions and Images

The Company makes reasonable efforts to accurately describe all Products listed on the Website, including materials, dimensions, colors, and design specifications. However, website product descriptions, photographs, and pricing are provided on an 'as-is' basis and do not constitute an offer to sell or a binding contract. The Company does not guarantee that product descriptions, images, or specifications are completely accurate, error-free, or complete. Variations in color, material composition, size, weight, or design may occur due to manufacturing processes, monitor display variations, lighting conditions, and other factors beyond the Company's direct control. You acknowledge that product photographs and colors may not perfectly represent actual Products due to camera settings, display calibration, and lighting variations.

3.2 Availability and Inventory

Product availability is subject to real-time inventory limitations. Although the Website displays product availability status, inventory levels may change at any moment due to simultaneous orders, returns, restocking delays, supplier issues, or other circumstances. If a Product becomes unavailable after you place an Order but before payment is processed or the Order is confirmed, the Company reserves the right to cancel your Order without liability and refund any amounts paid. The Company is not responsible for any delays, disappointments, or inconveniences resulting from product unavailability or inventory limitations.

3.3 Right to Modify or Discontinue Products

The Company reserves the right, at any time and without prior notice, to modify, suspend, or discontinue any Product, pricing, or offering without liability to you. This includes the right to remove Products from the Website, change product specifications, update descriptions, adjust pricing, or change shipping policies. Such modifications do not affect Orders already confirmed and paid for, but may apply to future Orders.

4. PRICING AND PAYMENT

4.1 Pricing

All prices displayed on the Website are stated in United States Dollars (USD) unless otherwise specified. Prices are subject to change without notice and do not include applicable sales taxes, VAT, customs duties, import fees, or other government-imposed charges unless explicitly stated. You are responsible for paying all applicable taxes based on your jurisdiction of residence, location of delivery, or other regulatory requirements. The Company displays prices in USD; international customers may be subject to currency conversion fees charged by their banks or payment processors.

4.2 Payment Authorization and Processing

When you place an Order, you authorize the Company to charge your selected Payment Method for the full Order amount, including any applicable taxes, shipping fees, and other charges. Payment is processed through secure third-party payment processors, including but not limited to Stripe, ACH transfers, wire transfers, and digital wallet providers. By providing your Payment Method information, you represent and warrant that you are authorized to use that Payment Method, that all information provided is accurate and current, and that you will notify the Company immediately of any unauthorized use.

4.3 Payment Processor Terms

Payment processing is subject to the terms, conditions, and privacy policies of the applicable payment processor (e.g., Stripe, PayPal, your bank). The Company is not responsible for delays, errors, or problems caused by payment processors or financial institutions. You agree to comply with all terms and conditions set forth by your payment processor. Any disputes regarding payment processing should be directed to your payment processor or financial institution.

4.4 Order Confirmation

Once an Order is placed and payment is successfully authorized, you will receive an order confirmation email at the address provided during checkout. This confirmation is not a binding acceptance of your Order until the Company has verified payment, confirmed inventory availability, and initiated order processing. The Company reserves the right to reject, cancel, or delay any Order at any time in its sole discretion, including for suspected fraud, payment issues, or violation of these Terms of Service. In such cases, all amounts paid will be refunded to your original Payment Method within 5-10 business days.

4.5 Failed Payments

If payment authorization fails, an Order will not be processed. Common reasons for payment failure include insufficient funds, incorrect card information, fraud detection holds, expired cards, or payment processor rejections. If your payment fails, you will be notified via email. You may retry payment using the same or a different Payment Method. The Company is not responsible for delays in order processing resulting from failed payments or repeated authorization attempts.

5. SHIPPING AND DELIVERY

5.1 Shipping Methods and Timeframes

The Company offers worldwide free shipping on all Orders, with typical delivery timeframes of 6-12 business days from the order confirmation date, plus 2-3 business days for order processing and packing. These timeframes are estimates only and not guaranteed. Actual delivery may take longer due to customs clearance, local postal delays, weather, labor disputes, natural disasters, or other unforeseen circumstances beyond the Company's control, particularly for international deliveries. Business days exclude weekends and holidays.

5.2 Risk of Loss and Title Transfer

Risk of loss and title to Products transfer to you upon delivery to the final recipient address provided during checkout. Once the Products are handed to a shipping carrier (or delivery service), the Company is no longer responsible for loss, damage, theft, or delays. You assume all risk of loss from the moment of carrier handoff. The Company is not liable for damage caused by carriers, weather, customs processing, or mishandling during transit unless the Products were shipped in a materially defective or unsafe manner.

5.3 Tracking and Delivery Confirmation

The Company provides a tracking number via email once an Order ships. Customers are responsible for monitoring their tracking status and contacting the carrier directly regarding any delivery issues, delays, or inquiries. The Company will provide tracking information upon request, but is not responsible for inaccuracies in carrier tracking data or delays in tracking updates.

5.4 International Shipping and Customs

For international Orders, the Customer is solely responsible for understanding and complying with all customs regulations, import duties, VAT, taxes, and any other government-imposed charges in their country of import. The Company does not bear responsibility for delays caused by customs clearance, import restrictions, or additional customs-related fees. Some products may be subject to import restrictions or prohibitions in certain countries; the Customer is responsible for verifying legality before placing an Order. The Company is not responsible for Orders seized, delayed, or rejected by customs authorities.

5.5 Undeliverable Orders

If an Order cannot be delivered due to an incorrect address, recipient refusal, or inability to contact the recipient, the carrier will return the Products to the Company at its own discretion. Upon receipt of a returned item, the Company will contact you regarding options: reshipment to a corrected address, a refund minus shipping costs, or store credit. Reshipment fees, if applicable, will be charged to the original Payment Method.

6. WARRANTY DISCLAIMER

6.1 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN A SEPARATE, WRITTEN WARRANTY DOCUMENT SIGNED BY AN AUTHORIZED REPRESENTATIVE OF CORTIVAS GLOBAL LLC, ALL PRODUCTS ARE PROVIDED ON AN 'AS-IS' BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. THE COMPANY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND QUIET ENJOYMENT.

6.2 No Guarantee of Quality or Durability

The Company does not warrant that Products will be of merchantable quality, suitable for any particular use, free from defects, or durable for any specific period of time. While the Company strives to provide high-quality jewelry, metal tarnishing, stone loosening, clasp failure, material brittleness, color fading, or other deterioration may occur naturally with age, use, exposure to elements, improper care, or manufacturing variations. The Company does not warrant against normal wear and tear, cosmetic imperfections, or changes resulting from customer use or care.

6.3 No Warranty of Content Accuracy

The Company does not warrant that Website content, product descriptions, images, pricing, availability, or any other information is accurate, complete, current, or error-free. The Company does not warrant that the Website will operate uninterrupted, error-free, or free from viruses or malicious code. Your use of the Website is at your own risk.

7. LIMITATION OF LIABILITY

7.1 Cap on Damages

EXCEPT IN CASES OF FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE BY CORTIVAS GLOBAL LLC, NEITHER THE COMPANY NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR THIRD-PARTY SERVICE PROVIDERS SHALL BE LIABLE FOR ANY DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR PRODUCTS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT OR SERVICE THAT GAVE RISE TO THE CLAIM, OR, IF NO PURCHASE WAS MADE, $100 USD.

7.2 Exclusion of Consequential and Incidental Damages

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT, LOSS OF REVENUE, LOSS OF DATA, BUSINESS INTERRUPTION, EMOTIONAL DISTRESS, OR REPUTATIONAL HARM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF THE COMPANY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES.

7.3 Limitation Does Not Apply to Gross Negligence

Some jurisdictions do not allow exclusion or limitation of liability for gross negligence or certain categories of damages. To the extent such limitations are invalid under local law, the Company's liability is limited to the maximum extent permitted by law.

8. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Cortivas Global LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Website or Products; (b) your violation of these Terms of Service or any applicable law; (c) your infringement or violation of any intellectual property rights; (d) any content you provide, upload, or transmit; (e) your conduct toward other users or third parties; or (f) any claim that your use of the Website or Products caused harm or damage to a third party. This indemnification obligation applies whether the claim is based on contract, tort, strict liability, or any other legal theory.

The Company will provide you with written notice of any such claim and will grant you sole control of the defense and settlement, provided that you do not settle in a manner that admits liability on behalf of the Company without the Company's prior written consent. The Company reserves the right to participate in the defense at its own expense and through counsel of its own choosing.

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Company Ownership

All Website content, including but not limited to text, graphics, logos, product photography, design layouts, software code, data compilations, and underlying source code, is the exclusive intellectual property of Cortivas Global LLC or its licensors and is protected by international copyright, trademark, trade secret, and other intellectual property laws. You are granted only a limited license to view Website content for personal, non-commercial purposes; you have no other rights in the content.

9.2 Prohibited Uses of Intellectual Property

You agree not to reproduce, distribute, modify, adapt, translate, reverse engineer, disassemble, decompile, or otherwise create derivative works from any Website content or intellectual property without the Company's express written consent. Prohibited uses include but are not limited to: copying product descriptions or images for use on competing websites; using the Company's trademarks or logos in advertising or commercial materials; scraping or extracting product data for competitive purposes; and removing or obscuring copyright notices or attribution.

9.3 Third-Party Intellectual Property

If you believe that content on the Website infringes your intellectual property rights, please contact the Company at cortivas.global@gmail.com with a detailed description of the allegedly infringing content, your ownership claim, and your contact information. The Company will investigate and respond to valid claims in accordance with applicable law.

10. RETURNS, REFUNDS, AND DISPUTES

10.1 Return Eligibility and Procedures

The Company offers a 30-day return policy from the date of delivery. To initiate a return, contact the Company at cortivas.global@gmail.com with your order number and reason for return. Returnable Products must be: (a) unworn, undamaged, and in original condition; (b) with all original packaging and tags intact; and (c) free from perfume, cologne, body oils, or other contaminants. The Company, in its sole discretion, may deny returns for Products that are worn, damaged, altered, or not in resalable condition.

10.2 Return Shipping

Customers are responsible for paying return shipping costs unless the return is due to the Company's error (e.g., wrong item sent, defective product). Return shipping addresses will be provided upon approval of your return request. Once the Company receives and inspects your returned Product, refunds will be issued to your original Payment Method within 10-15 business days. Customers are not responsible for any return shipping fees for defective or wrong items sent by the Company.

10.3 Non-Returnable Items

The following items are non-returnable under any circumstances: (a) custom or personalized Products; (b) clearance or final-sale items; (c) Products damaged by customer misuse or negligence; (d) Products showing signs of wear or altered condition; (e) items returned after the 30-day return window; and (f) Products missing original packaging or tags.

10.4 Refund Deductions

Refunds may be reduced or denied if: (a) the Product has been worn or used; (b) the Product is damaged beyond normal handling; (c) original tags have been removed; (d) the Product shows signs of having been tested or altered; or (e) the Customer returns shipping costs to be paid by the Company due to requesting a refund.

10.5 Dispute Resolution

In the event of a dispute regarding a Product, refund, or Order, please contact the Company at cortivas.global@gmail.com with a detailed explanation and supporting documentation (order confirmation, photos, tracking information). The Company will investigate and attempt to resolve disputes in good faith within 10 business days. If resolution cannot be reached, the matter may be escalated to your payment processor's dispute resolution process (e.g., Stripe, your bank) or pursued through applicable legal channels as a last resort.

11. TERMINATION AND ACCOUNT SUSPENSION

11.1 Termination by Company

The Company reserves the right to terminate your access to the Website or cancel your account at any time, without prior notice or liability, for any reason or no reason, including but not limited to: violation of these Terms of Service, suspected fraudulent activity, payment disputes, chargebacks, violation of law, abusive conduct toward Company employees or other customers, or any behavior the Company deems inappropriate. Upon termination, your right to use the Website immediately ceases, and you must cease all use of the Website and its content.

11.2 Effect of Termination

Upon termination, the Company is not obligated to refund any amounts paid, reinstate your account, or provide notice of termination. Termination does not release you from any obligations or liabilities incurred prior to termination. All provisions of these Terms of Service that are intended to survive termination, including Limitation of Liability, Indemnification, and Intellectual Property Rights, shall continue in effect indefinitely.

11.3 Survival

The following sections shall survive any termination or expiration of these Terms of Service: Definitions and Interpretation, Warranty Disclaimer, Limitation of Liability, Indemnification, Intellectual Property Rights, Dispute Resolution, and any other provisions intended to survive termination.

12. DISPUTE RESOLUTION AND GOVERNING LAW

12.1 Informal Resolution

Before pursuing formal legal action, you and the Company agree to attempt informal resolution of any dispute. You agree to contact the Company at cortivas.global@gmail.com and provide a detailed written description of your claim, the amount in dispute, and your proposed resolution. The Company will respond within 10 business days and will attempt in good faith to resolve the matter. If informal resolution fails, either party may pursue formal dispute resolution as described below.

12.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT CANNOT BY LAW BE SUBJECT TO MANDATORY ARBITRATION (SUCH AS CERTAIN INTELLECTUAL PROPERTY CLAIMS OR INJUNCTIVE RELIEF), YOU AND CORTIVAS GLOBAL LLC AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING FROM OR RELATED TO THESE TERMS OF SERVICE, THE WEBSITE, OR ANY PRODUCTS SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY A MUTUALLY AGREED-UPON ARBITRATOR OR, IF NO AGREEMENT CAN BE REACHED, BY JAMS (JUDICIAL ARBITRATION AND MEDIATION SERVICES). THE ARBITRATION SHALL BE CONDUCTED IN ENGLISH, IN SHERIDAN, WYOMING OR SUCH OTHER LOCATION AS AGREED BY THE PARTIES. EACH PARTY SHALL BEAR ITS OWN COSTS AND ATTORNEYS' FEES UNLESS THE ARBITRATOR DETERMINES OTHERWISE. THE ARBITRATOR'S AWARD SHALL BE FINAL AND BINDING AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION.

12.3 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflicts of law principles. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

12.4 Jurisdiction and Venue

For any legal action not subject to mandatory arbitration, you irrevocably consent to the exclusive jurisdiction and venue of the federal and state courts located in Sheridan, Wyoming, and waive any objection to jurisdiction or venue in such courts.

13. THIRD-PARTY SERVICES AND LINKS

13.1 Third-Party Service Providers

The Website may integrate third-party services, including payment processors (Stripe, PayPal), shipping carriers, analytics providers, and other vendors. These third parties operate under their own terms of service and privacy policies. The Company is not responsible for the actions, errors, omissions, or performance of any third-party service provider. Your use of third-party services is subject to their respective terms and conditions, and you should review their policies before engaging with them.

13.2 External Links

The Website may contain links to external websites, resources, or content not operated by Cortivas Global LLC. The Company does not endorse, warrant, or assume responsibility for the accuracy, legality, or appropriateness of any external content or linked websites. Your access to external websites is at your own risk, and you are subject to their terms of service and privacy policies. The Company is not responsible for any damage, loss, or inconvenience resulting from your use of linked websites.

14. CHANGES TO TERMS OF SERVICE

The Company reserves the right to modify these Terms of Service at any time, effective immediately upon posting of the updated version on the Website. Changes may be made for legal compliance, security reasons, operational improvements, or other business justifications. Your continued use of the Website following any changes to these Terms of Service constitutes your acceptance of the modified terms. If you do not agree with any changes, your sole remedy is to discontinue use of the Website. It is your responsibility to review these Terms of Service periodically to remain informed of any changes.

The 'Effective Date' displayed at the top of these Terms of Service indicates the date of the most recent update. If you have any questions regarding changes, contact cortivas.global@gmail.com.

15. SEVERABILITY AND WAIVER

15.1 Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving the intent and economic benefit of the original provision.

15.2 Waiver

The failure of the Company to enforce any provision of these Terms of Service does not constitute a waiver of that provision or any other provision. A waiver of any breach or failure to enforce shall not constitute a waiver of any subsequent breach or default. No waiver is effective unless in writing and signed by an authorized representative of Cortivas Global LLC.

16. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Return Policy, Shipping Policy, Payment Security Statement, and any other policies or agreements posted on the Website, constitute the entire agreement between you and Cortivas Global LLC regarding your use of the Website and purchase of Products. These terms supersede all prior negotiations, representations, warranties, and agreements, whether written or oral, and any modifications to these terms must be in writing and signed by an authorized representative of the Company. If you have agreed to separate terms or conditions with the Company in another document (e.g., a corporate account agreement), those terms shall govern to the extent they conflict with these Terms of Service.

If the terms of this agreement are inconsistent with the terms of any other agreement you have with the Company, the agreement most recently executed shall control.

17. CONTACTING THE COMPANY

If you have questions, concerns, or disputes regarding these Terms of Service or your use of the Website, please contact the Company:

  • Company Name: Cortivas Global LLC
  • Address: 30 N Gould St, Sheridan, WY 82801, United States
  • Email: cortivas.global@gmail.com
  • Website: https://shopcortivas.com

Please allow 5-10 business days for a response. For payment disputes, contact your payment processor or bank directly.

This document was last updated on May 20, 2026. Cortivas Global LLC reserves the right to modify these Terms of Service at any time. Continued use of the Website constitutes acceptance of any and all modifications.