Shipping policy
SHIPPING POLICY
Cortivas Global LLC
https://shopcortivas.com
Effective Date: May 20, 2026
IMPORTANT: This Shipping Policy describes how Cortivas Global LLC processes, packages, and ships Orders to customers worldwide. This policy outlines shipping costs, delivery timeframes, tracking procedures, international shipping restrictions, customs responsibilities, and liability for damage or loss during transit. By placing an Order, you agree to the terms of this Shipping Policy.
1. SHIPPING METHODS AND COSTS
1.1 Free Worldwide Shipping
Cortivas Global LLC offers free shipping on all Orders worldwide with no minimum purchase requirement. Shipping costs are included in the Product price displayed on our Website and are not itemized separately at checkout. Customers are not charged additional shipping, handling, or fulfillment fees, except in limited circumstances described below.
1.2 Shipping Carriers
Orders are shipped using one or more of the following carriers at the Company's discretion:
- DHL eCommerce: Primary carrier for international shipments to most countries
- USPS (United States Postal Service): For domestic US shipments
- UPS (United Parcel Service): For select domestic and international shipments
- FedEx: For select time-sensitive or high-value shipments
- Local or Regional Carriers: For specific international destinations
- DHL Global Forwarding or similar: For high-volume or specialized shipments
The Company selects carriers based on destination, shipment weight, cost efficiency, delivery reliability, and service level. Customers do not have the ability to choose a specific carrier, and the Company is not responsible for delays, damage, or losses caused by carrier selection decisions.
1.3 Shipping Surcharges
In rare circumstances, additional shipping charges may apply: (a) if a customer requests an upgrade to expedited or express shipping after purchase; (b) if a customer modifies the delivery address after Order processing has begun; (c) if an Order must be reshipped due to delivery failure caused by an incorrect address provided by the customer; or (d) if a customer requests a specific carrier or shipping method not available as standard. Any such charges will be communicated in advance and require the customer's explicit approval before processing.
2. PROCESSING AND SHIPMENT TIMELINE
2.1 Order Processing
After an Order is placed and payment is confirmed, the Company begins processing the Order, which includes: verifying payment authorization, confirming inventory availability, picking the Product from stock, quality-checking the Product, and preparing packaging materials. Order processing typically takes 2-3 business days. Business days exclude weekends (Saturday and Sunday) and U.S. federal holidays.
2.2 Shipment Timeline
Once processing is complete, the Order is handed to the shipping carrier for delivery. Expected delivery timeframe is 6-12 business days from the date the Order is handed off to the carrier (not from the order date). This timeframe is an estimate only and is not guaranteed.
Total Timeline: Order placement → 2-3 days processing + 6-12 days shipping = approximately 8-15 days, though this can vary significantly based on destination, customs, and unforeseen circumstances.
2.3 Delay Disclaimer
Shipping delays occur regularly and are often beyond the Company's control. Common causes of delays include: carrier backlog, weather events, customs clearance delays, international postal congestion, holiday periods, mechanical failures, labor strikes, or natural disasters. The Company is not responsible for delays caused by carriers, customs authorities, or other third-party factors. The 6-12 day timeframe is an estimate with no guarantee, and customers should not rely on this timeline for time-sensitive purposes.
3. TRACKING AND DELIVERY NOTIFICATION
3.1 Tracking Number
Once an Order ships, the customer will receive an email containing a tracking number and a link to monitor shipment status. Tracking numbers are provided by the carrier and allow customers to view estimated delivery dates and delivery status in real time.
Tracking information is provided as a service convenience only. The Company is not responsible for errors, inaccuracies, or delays in tracking information provided by carriers. Tracking information may not update in real time, and estimated delivery dates provided by carriers are not binding.
3.2 Tracking Updates
Customers are responsible for monitoring their tracking status and contacting the carrier directly regarding any delivery inquiries, delays, or issues. The Company recommends checking tracking status at least once during the shipping period to monitor progress.
For domestic US shipments, USPS tracking updates may be delayed 24+ hours. For international shipments via DHL, tracking updates may be delayed significantly, especially during customs processing.
3.3 Delivery Confirmation
All shipments include tracking with delivery confirmation. Delivery confirmation means the carrier has scanned the package as delivered to the delivery address provided. Delivery confirmation does NOT mean the package was personally received by the customer; it may have been left in a mailbox, with a neighbor, on a porch, or in another location determined by the carrier.
4. DOMESTIC UNITED STATES SHIPPING
4.1 Domestic Service Areas
Cortivas Global LLC ships to all 50 U.S. states, U.S. territories (Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Northern Mariana Islands), and military addresses (APO, FPO, DPO).
4.2 Domestic Shipping Times
Domestic shipments typically take 5-10 business days from shipment date, though timeframes vary by region. Remote areas (Alaska, Hawaii, U.S. territories) may take 10-15 business days. These are estimates only and are not guaranteed.
4.3 P.O. Boxes and Military Addresses
We accept P.O. boxes and military addresses (APO, FPO, DPO) for domestic U.S. shipments. Delivery times to military addresses may be longer due to routing through military postal systems.
5. INTERNATIONAL SHIPPING
5.1 International Service Areas
Cortivas Global LLC ships worldwide to most countries and territories. However, we do not ship to certain countries due to U.S. government sanctions, legal restrictions, or carrier limitations. Countries we do not ship to may include (but are not limited to): North Korea, Iran, Syria, Cuba, Crimea, and certain other restricted regions.
Customers attempting to place Orders to restricted countries will be prevented from completing checkout, and their payment will not be processed. If you are unsure whether your country is eligible for shipping, please contact cortivas.global@gmail.com before placing an Order.
5.2 International Shipping Times
International shipments typically take 8-15 business days from shipment date, though times vary significantly by destination region. Some regions (remote islands, developing nations, conflict zones) may take 20-30+ days. These are estimates only and are not guaranteed.
International shipments are regularly subject to customs delays, which can add 5-15+ business days to delivery. Customs processing is completely outside the Company's control.
5.3 International Customs and Import Duties
When shipping internationally, customers are solely responsible for understanding and complying with their country's import regulations, customs duties, Value Added Tax (VAT), and any other government-imposed charges. The Company declares all shipment values on customs forms based on actual product cost.
Customers receiving international shipments must be prepared to pay customs duties, import taxes, VAT, or handling fees charged by their country's customs authorities or local carriers. These charges are the customer's responsibility and are not reimbursed by the Company, regardless of the amount.
5.4 Customs Declaration
All international shipments include a completed customs declaration form stating the product type, description, declared value, and country of origin. The Company declares the actual selling price of the Product to customs authorities. Customers cannot request that we undervalue or misrepresent items on customs forms, as this is illegal and violates international trade regulations.
5.5 Restricted or Prohibited Items
Most jewelry products (necklaces, earrings, rings, bracelets) are not restricted for import into most countries. However, some countries have restrictions or prohibitions on certain materials, styles, or items. It is the customer's responsibility to verify that jewelry purchased is legal to import into their country before placing an Order.
The Company is not responsible for items seized by customs, rejected by border authorities, or returned to sender due to import restrictions in the customer's country. In such cases, the customer may request a refund, but return shipping costs will not be reimbursed.
5.6 International Address Requirements
International customers must provide a complete, accurate delivery address including: full name, street address, city, postal code, and country. Do not provide P.O. boxes or courier mailbox addresses for international shipments unless you are certain the carrier delivers to such addresses in your country. Incomplete or inaccurate international addresses may result in delivery failure or additional customs delays.
6. DELIVERY ADDRESS
6.1 Address Verification
Customers are responsible for providing a complete, accurate delivery address at checkout. The address provided is the address to which the carrier will deliver. The Company is not responsible for shipments delivered to incorrect addresses provided by the customer.
If you provide an address with errors (misspelled street name, wrong zip code, missing apartment number), the carrier will deliver to the address as written in the shipping label, which may result in non-delivery or delivery to the wrong location.
6.2 Address Changes
Customers cannot modify the delivery address after an Order has been placed and payment has been processed. If you need to change your address, contact us immediately at cortivas.global@gmail.com, and we will attempt to intercept the package before it ships (which may not be possible if processing has already begun). If the address is changed after shipment has begun, the carrier may charge a redelivery fee or require the package to be returned and reshipped, resulting in additional costs.
6.3 Signature Requirements
Most Orders are shipped without signature required (signature waived upon delivery). This means the carrier may leave the package at your door, with a neighbor, in a mailbox, or in another location without requiring your personal signature. The Company is not responsible for packages left at your delivery address by the carrier. If you prefer a signature-required delivery, contact us at checkout, though this may delay shipping or incur additional fees.
7. PACKAGING AND PRODUCT PROTECTION
7.1 Packaging Standards
All Orders are carefully packed in appropriate packaging materials to protect the Product during transit. Packaging includes protective cushioning (bubble wrap, foam, paper fill), secure boxes or mailers, and tamper-evident sealing where applicable. The Company uses durable, professional-grade packaging to minimize damage risk.
7.2 No Special Handling
Jewelry is a fragile item. The Company does not offer special handling, extra insurance, or premium protective packaging upgrades at this time. All Orders receive the same standard packaging.
7.3 Unboxing
Upon receiving your Order, inspect the package and Product immediately. If the Product or packaging appears damaged, photograph the damage and contact us at cortivas.global@gmail.com within 3 days of delivery. Damage claims submitted after 3 days may not be processed. Do not discard packaging until the claim is resolved, as it may be needed as evidence.
8. LIABILITY FOR LOSS, DAMAGE, OR DELAY
8.1 Risk of Loss Transfer
Risk of loss and title to the Product transfer from the Company to the customer at the moment the package is handed to the shipping carrier (DHL, USPS, UPS, FedEx, etc.) for delivery. Once the package is in the carrier's possession, the customer bears all risk of loss, theft, damage, delay, or non-delivery.
This means the Company is not responsible for: packages lost in transit, packages damaged by the carrier, packages stolen from delivery locations, packages delayed by the carrier, or packages that fail to arrive.
8.2 Company Not Responsible for Carrier Actions
The Company cannot control carrier behavior, handling practices, or service levels. Carriers may damage packages, lose shipments, misdeliver to wrong addresses, fail to deliver on time, or provide inaccurate tracking information. The Company is not liable for any of these failures and does not reimburse customers for carrier-caused damage or loss beyond what is recoverable from the carrier's insurance.
8.3 Insurance Claims
If a package is lost or damaged in transit, the customer should file a claim with the carrier using the tracking number. Carriers typically have insurance that covers packages up to a certain declared value. The Company will assist customers in filing carrier claims but cannot process refunds until the carrier claim is resolved (typically 30-60 days).
8.4 Stolen Packages
Packages delivered to your address by the carrier (but stolen before you retrieve them) are not the Company's responsibility. Once the carrier marks a package as delivered, the delivery obligation is fulfilled. If your Package is stolen, you should: (a) report it to local law enforcement and file a police report; (b) file a claim with the carrier; (c) contact your payment provider or bank if you wish to dispute the charge. The Company can assist with carrier claims but cannot process refunds for stolen packages marked as delivered.
8.5 Damaged Packages
If a package arrives visibly damaged, photograph the damage and the package exterior. File a claim with the carrier immediately using the tracking number. The Company will assist and may process a refund or replacement once the carrier claim is resolved, but the customer should pursue the carrier claim first, as carriers are liable for damage caused during transit.
9. DELIVERY FAILURE
9.1 Reasons for Delivery Failure
A package may fail to deliver for various reasons: incorrect or incomplete address provided by the customer, address no longer deliverable, customer refusal to accept delivery, customs rejection, import restrictions, repeated failed delivery attempts, customer unavailability, or carrier determination that the address is not accessible.
9.2 Carrier Return
If a package cannot be delivered after multiple attempts, the carrier will return it to the Company. Return to sender shipments take an additional 5-15 business days, after which the Company will inspect the returned package and contact you regarding resolution.
9.3 Resolution Options
For delivery failures, the Company offers the following options: (a) reship the Product to a corrected address at no charge (if the failure was due to Company error) or at customer's expense (if due to customer-provided incorrect address); (b) issue a refund minus return shipping costs and restocking fees; or (c) issue store credit. The customer will choose which option to pursue.
9.4 Undeliverable International Packages
International packages rejected by customs or returned by the carrier take significantly longer to return to the Company (30-60+ days). Customers must be patient during this process. Once the package is returned and inspected, the Company will contact the customer regarding options.
10. DELAYED OR MISSING SHIPMENTS
10.1 Reporting Delays
If your Order has not arrived within 20 business days of shipment or significantly exceeds the estimated delivery timeframe (more than 15 days late), you may contact the Company at cortivas.global@gmail.com with your order number and tracking information. We will investigate the status with the carrier.
10.2 Investigation Process
The Company will contact the carrier to determine the status, location, and estimated delivery date. Investigations typically take 5-10 business days, and the carrier may provide little information if the package is in transit internationally or in customs.
10.3 Resolution
If the carrier confirms the package is lost, the Company will file a loss claim with the carrier (which takes 30-60 days). Once the claim is approved, the Company will refund or reship the Product. Customers must wait for the carrier claim process to complete before receiving resolution.
If the package eventually arrives after the investigation, no further action is needed. Delayed international packages sometimes arrive weeks late but are still delivered.
11. BULK ORDERS AND SPECIAL REQUESTS
11.1 Large Orders
For Orders containing 50+ items or with a total weight exceeding 50 pounds, please contact cortivas.global@gmail.com before placing the Order. Large Orders may require special handling, multi-package shipment, or alternative shipping arrangements. Shipping costs for bulk Orders may be calculated separately.
11.2 Business and Wholesale Orders
Businesses, resellers, and wholesale customers may contact us to discuss bulk pricing, wholesale arrangements, and customized shipping terms. Bulk orders are handled on a case-by-case basis with separate agreements.
12. CUSTOMER RESPONSIBILITIES
Customers are responsible for:
- Providing a complete, accurate delivery address at checkout
- Monitoring tracking information after shipment
- Accepting delivery or arranging to retrieve the package from the carrier
- Inspecting the package and Product upon receipt for damage
- Reporting damage or missing items to the Company within 3 days of delivery
- Understanding and complying with international import regulations and customs procedures
- Paying any customs duties, import taxes, or carrier fees in their country
- Filing claims with the carrier for loss or damage during transit
13. CONTACT AND SUPPORT
For questions about shipping, tracking, delivery, or to report issues, contact:
- Email: cortivas.global@gmail.com
- Mailing Address: 30 N Gould St, Sheridan, WY 82801, United States
- Website: https://shopcortivas.com
We will respond to shipping inquiries within 5 business days. For tracking questions, please include your order number and tracking number.
For carrier-specific inquiries (DHL tracking, delivery attempts, etc.), contact the carrier directly using the tracking number, as carriers handle their own delivery issues independent of the Company.
14. POLICY CHANGES AND AMENDMENTS
The Company reserves the right to modify this Shipping Policy at any time without prior notice. Changes become effective immediately upon posting to the Website. Your continued use of the Website and placement of Orders constitutes acceptance of any policy changes. For the most current version of this policy, visit https://shopcortivas.com/shipping or contact cortivas.global@gmail.com.
Shipping policies for Orders placed before a policy change will be governed by the policy in effect at the time of the Order, unless the change is required by law or for safety reasons.
This Shipping Policy is effective as of May 20, 2026. Cortivas Global LLC is committed to providing reliable, professional shipping services while maintaining transparent expectations regarding timelines, limitations, and customer responsibilities. By placing an Order, you acknowledge your understanding of and agreement with all terms in this Shipping Policy.